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Terms of Service

These Terms of Service ("Terms") govern your access to and use of londondesignfashion.com and any purchase you make from LONDONDESIGNFASHION.COM ("we," "us," or "our"). By visiting our site, creating an account, or placing an order, you agree to these Terms.

Who we are and how to contact us

LONDONDESIGNFASHION.COM is an online fashion brand and store. For support, contact: [email protected].

When these Terms apply

These Terms apply to all site visitors and customers. If you do not agree, please do not use the site or place orders. Additional policies (such as our returns, shipping, and privacy details) may also apply to your use of the site and purchases.

Placing an order

Eligibility: You must be able to form a legally binding contract and use accurate information.
Order review: Please check your cart, sizes, quantities, and shipping address before submitting.
Order acceptance: Your order is an offer to buy. We may accept or reject any order. A contract forms when we send a shipping confirmation or otherwise indicate acceptance.
Limits: We may limit or cancel quantities purchased per person, per household, or per order, including orders that, in our judgment, appear to be placed by dealers, resellers, or distributors.
Verification: Orders are subject to fraud prevention and availability checks.

Order stages and communications

Stage	What happens	Communication
Order placed	We receive your order and pre-authorize payment (if applicable).	Order confirmation email
Processing	We verify details, check stock, and prepare your order.	Updates if action is needed
Shipped	Order leaves our facility with a carrier.	Shipping confirmation with tracking (when available)

Pricing, taxes, and promotions

Currency: Prices are shown in USD unless stated otherwise.
Taxes and fees: Applicable taxes, duties, and shipping fees are shown at checkout.
Accuracy: We aim for accuracy but errors may occur. If we discover a pricing or availability error after you order, we may cancel and refund you, or contact you to reconfirm at the correct price.
Promotions: Offers are time-limited, cannot be exchanged for cash, and may not be combined unless explicitly stated. We may modify or withdraw promotions at any time.

Payment

By submitting an order, you authorize us (and our payment processors) to charge your selected payment method for the total amount shown at checkout.

Payment method	How it’s processed	Notes
Credit/Debit Cards	Processed securely via our payment processors.	Card issuer may place an authorization hold.
PayPal	Redirect to PayPal to complete payment.	Subject to your PayPal account terms.
Stripe	Processed through Stripe’s platform.	Authentication may be required (e.g., 3D Secure).
Airwallex	Processed through Airwallex’s platform.	May involve additional verification.

Provide current, complete, and accurate billing information and keep it updated.
We may pre-authorize funds and capture payment when your order ships or as otherwise indicated at checkout.
We are not responsible for fees charged by your bank, card issuer, or payment provider.

Shipping, delivery, and risk of loss

Shipping options, fees, and estimated timelines are shown at checkout. Delivery times are estimates and not guarantees.
Please ensure your shipping address is correct. We are not responsible for non-delivery due to address errors you provide.
Title and risk of loss pass to you upon delivery to the shipping address provided.
Delays caused by carriers, weather, customs, or events outside our control do not constitute a breach of these Terms.

Changes and cancellations

Once placed, orders begin processing quickly. You may request a change or cancellation by emailing [email protected], but we cannot guarantee changes after submission.
If we cancel your order (e.g., due to stock issues or suspected fraud), we will notify you and issue a refund where applicable.

Returns and refunds

Returns and refunds are handled according to our applicable returns and refunds guidelines. Items must be in original condition and meet any eligibility requirements stated in those guidelines.

Product information

We aim to display product colors and details accurately, but your screen settings may cause variations.
Sizing guides are approximate. Please review measurements carefully before ordering.
Minor variations typical of manufacturing processes are not considered defects.

Acceptable use

You agree not to misuse the site. Prohibited activities include:

Interfering with or disrupting the site or its security features.
Scraping, harvesting, or using automated means without written permission.
Submitting false orders, creating fake accounts, or engaging in fraud.
Infringing intellectual property or privacy rights.
Using the site for unlawful, harmful, or misleading purposes.

Your account

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
Notify us promptly of any unauthorized use or security breach.
We may suspend or terminate accounts that violate these Terms.

Intellectual property

All content on the site, including text, graphics, logos, images, and software, is owned by or licensed to us and is protected by intellectual property laws. We grant you a limited, revocable, non-transferable license to access and use the site for personal, non-commercial purposes. No rights are granted except as expressly set out in these Terms.

Reviews and user content

By submitting reviews, photos, or other content, you represent you have the right to do so and that the content is accurate, lawful, and non-infringing.
You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display such content for marketing, advertising, and site operation.
We may remove content that we believe violates these Terms or our guidelines.

Third-party services

Our site may reference third-party websites or services (including payment providers). We do not control and are not responsible for third-party content, policies, or practices. Your use of third-party services is at your own risk and subject to their terms.

International orders and customs

Where international shipping is available, you are responsible for complying with local laws and paying any customs duties, taxes, or import fees. We are not responsible for shipments held or delayed by customs.

Warranties and disclaimers

To the fullest extent permitted by law, the site and products are provided "as is" and "as available" without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not guarantee uninterrupted or error-free operation of the site.

Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenues, data, or goodwill, arising out of or related to your use of the site or purchase of products. Our total liability for any claim will not exceed the amount you paid for the product giving rise to the claim.

Indemnification

You agree to indemnify and hold harmless LONDONDESIGNFASHION.COM and our affiliates, officers, employees, and agents from any claims, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising from your breach of these Terms or misuse of the site.

Force majeure

We are not responsible for delays or failure to perform due to events beyond our reasonable control, including natural disasters, labor disputes, acts of government, utility failures, or network interruptions.

Changes to these Terms

We may update these Terms from time to time. Updates take effect when posted on the site. Continued use of the site after changes become effective constitutes your acceptance of the updated Terms.

Severability and waiver

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force. Our failure to enforce any provision is not a waiver of our right to do so later.