Cancellation Policy

01. Cancellation Window

If you wish to cancel your order, you must contact us at [email protected] within 1 hour of placement. While we will do our best to accommodate your request, we cannot guarantee cancellation if the order has already been sent to our fulfillment center.

02. How to Request a Cancellation

To request a cancellation, please follow these steps:

• Email [email protected] with the subject line: URGENT: Order Cancellation #[Your Order Number].
• Provide your full name and the reason for cancellation.
• Wait for a confirmation email from our support team verifying that the cancellation was successful.

03. Modifications (Address/Size)

Similar to cancellations, modifications to shipping addresses or item sizes must be requested immediately. We are not responsible for orders shipped to an incorrect address provided by the customer if a modification request was not received and processed before shipping.

04. Post-Shipping Procedure

If your order has already shipped and you still wish to cancel, you must wait for the package to arrive and then follow our Return Policy. Please note that original shipping fees are non-refundable, and the customer is responsible for return shipping costs in the case of "change of mind" cancellations.

05. Refused Deliveries

If a delivery is refused by the customer upon arrival, the package will be returned to our warehouse. In such cases, the return shipping cost and any associated fees will be deducted from your final refund.

06. Cancellations by London Design Fashion

We reserve the right to cancel orders for any reason, including but not limited to:

• Potential fraud or unauthorized transactions.
• Inaccuracies in product pricing or descriptions.
• Stock unavailability.

If we cancel your order, you will be notified via email and issued a full refund immediately.