Return & Refund Policy

Official Document | Last Updated: April 29, 2026

At London Design Fashion (https://londondesignfashion.com/), our primary objective is your absolute satisfaction with every purchase. We understand that occasionally an item may not meet your expectations or fit perfectly. To ensure a seamless shopping experience, we have established a transparent and customer-centric return and refund framework.

Return Window

30 Days

From the date of delivery

Restocking Fees

No Fees

Zero cost to process returns

01. Return Eligibility

To qualify for a successful return, please ensure your items meet the following professional criteria:

The return request must be initiated within 30 calendar days of the delivery date.
Items must be in their original, unworn, and unwashed condition.
All original tags, labels, and packaging must be intact.
Items must be free from any scent (perfume, smoke, etc.) or marks (makeup, deodorant).

02. Non-Returnable Items

For hygiene and safety reasons, certain categories are exempt from our standard return policy:

Intimate apparel (lingerie, swimwear).
Earrings and pierced jewelry.
Final sale or clearance merchandise.
Custom-made or personalized items.

03. The Return Process

STEP 1: Contact our support team at [email protected] with your order number and the reason for return.

STEP 2: Once approved, you will receive a Return Authorization and the appropriate shipping instructions to our Anchorage facility.

STEP 3: Package your items securely. While we do not charge restocking fees, customers are responsible for the return shipping costs unless the item was received damaged or incorrect.

04. Refund Timeline & Procedures

We pride ourselves on rapid financial processing once a return is validated. Our protocol for refunds is as follows:

Inspection: Upon receipt at 653 Fischer Ave, items are inspected within 2 business days.
Approval: You will be notified via email once your return is approved for a refund.
Processing: Approved refunds are issued within 7 business days.
Zero Fees: London Design Fashion does not charge any restocking or administrative fees for returns. You will receive a refund for the full purchase price of the item(s).

Note: It may take an additional 3-5 business days for your bank or credit card company to reflect the transaction on your statement.

05. Damaged or Defective Goods

In the unlikely event that you receive a damaged or incorrect item, please notify us immediately. In these specific cases, London Design Fashion will provide a prepaid return label and ensure a full refund or a complimentary replacement is processed as a priority.

06. Exchanges

To ensure you get the correct size or color as quickly as possible, we recommend returning the original item for a refund and placing a new order simultaneously. This prevents the desired item from selling out during the transit phase.