SHIPPING POLICY
Effective Date: November 28, 2025
Website: https://londondesignfashion.com/
Contact: support@londondesignfashion.com
Support Hours: Monday – Friday, 8:00 AM – 7:00 PM (GMT)
1. OVERVIEW AND COMMITMENT
At Londondesignfashion, we are committed to providing reliable, timely, and cost-effective delivery of our high-quality apparel, footwear, and fashion accessories worldwide. This policy outlines our procedures for handling and shipping your purchases.
We kindly request that you review this policy thoroughly before placing your order.
2. ORDER HANDLING AND PROCESSING TIME
Every order requires a preparation period to ensure accuracy, quality control, and successful dispatch.
| Stage | Description | Estimated Duration |
| Handling Time | Time required to verify payment, confirm stock, perform quality checks, and securely pack your order for transit. | 2 – 4 Business Days |
IMPORTANT NOTE: Business days exclude weekends and public holidays. Orders placed after 2:00 PM (GMT) will begin processing on the next business day.
3. SHIPPING OPTIONS, TIMELINES, AND COSTS
Londondesignfashion utilizes major international carriers including DHL, FedEx, UPS, and local postal services to ensure tracking visibility and reliable delivery.
3.1. ESTIMATED DELIVERY TIMES (After Handling)
| Destination Region | Carrier / Method | Estimated Delivery Time |
| United States (Domestic) | Standard Tracked Shipping | 3 – 6 Business Days |
| Europe (EU/Non-EU) | Tracked International Shipping | 7 – 14 Business Days |
| Australia & New Zealand | Tracked International Shipping | 10 – 18 Business Days |
| Asia & Rest of World | Tracked International Shipping | 12 – 25 Business Days |
Delivery timelines are estimates only. Londondesignfashion cannot guarantee exact delivery dates due to potential external factors (customs, weather, carrier backlogs).
3.2. SHIPPING COSTS
| Region | Order Value | Shipping Cost | Notes |
| United States | Orders under $75 | $6.99 | Flat-rate standard shipping |
| Orders $75 and above | FREE Shipping | Automatically applied at checkout | |
| International | All orders | $14.99 – $24.99 | Varies by destination zone, weight, and delivery speed selected. |
Note: The final shipping charge will be calculated and displayed accurately on the checkout page after the shipping address is entered.
4. TRACKING AND ORDER UPDATES
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Tracking Number: Once your order is dispatched, you will receive an email confirmation containing your tracking number and a direct link to the carrier’s tracking portal.
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Update Frequency: Tracking information typically becomes available and updates within 24–48 hours after the shipment confirmation is sent.
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Assistance: If the tracking information shows no movement for more than five (5) business days, please contact our Customer Support team for immediate investigation.
5. SHIPPING LOCATIONS AND RESTRICTIONS
5.1. Countries Served
We ship to most countries globally. If your country is not available at checkout, please contact us for a custom shipping quote.
5.2. Delivery Restrictions
We are unable to ship to the following types of addresses:
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P.O. Boxes or Mail Forwarding Services.
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Military Addresses (APO/FPO/DPO).
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Embargoed or sanctioned countries, as per UK/EU regulations.
6. CUSTOMS DUTIES, VAT, AND IMPORT TAXES
This section applies to all international orders outside of our primary shipping jurisdiction.
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Customer Responsibility: International orders may be subject to customs duties, tariffs, Value Added Tax (VAT), or import taxes imposed by the destination country's customs agency.
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These charges are NOT included in the product price or shipping fees. These fees are the sole responsibility of the customer upon package arrival.
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londondesignfashion cannot declare items as "gifts" or undervalue the merchandise to avoid customs fees.
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Customs clearance procedures can occasionally cause delays beyond our control.
7. ADDRESS ACCURACY AND DELIVERY ISSUES
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Required Accuracy: Customers must provide a complete and accurate shipping address during checkout. Londondesignfashion is not responsible for delays or lost packages resulting from incorrect or incomplete address details.
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Reshipping: Orders returned to us due to an insufficient address will require the customer to pay a reshipping fee before the package is sent out again.
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Delivered Confirmation: Once the carrier marks a package as "Delivered," the order is considered fulfilled. We are not responsible for loss or theft after confirmed delivery.
8. LOST OR DAMAGED SHIPMENTS
In the unlikely event that your order is damaged upon arrival or fails to arrive:
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Report Immediately: You must notify our Customer Support team at [Your Support Email] within seven (7) calendar days of the confirmed delivery date (for damaged items) or the estimated delivery date (for non-arrival).
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Provide Evidence: For damaged items, please include your Order Number and clear photos of the damaged item AND the shipping packaging.
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Resolution: After verification, we will coordinate with the carrier and promptly issue a replacement or a full refund, as appropriate.
9. ORDER CANCELLATIONS AND CHANGES
If you need to cancel or make changes to your order (e.g., change the address or size), you must email us within 12 hours of placing the purchase. Once an order has been submitted to the fulfillment center or handed to the carrier, modifications or cancellations are no longer possible.
10. POLICY UPDATES
londondesignfashion reserves the right to update or modify this Shipping Policy at any time. All revisions will be posted on this page with the latest Effective Date. Customers are encouraged to review the policy periodically.
londondesignfashion.com
Reliable Shipping | Transparent Timelines | Global Reach
support@londondesignfashion.com | www.londondesignfashion.com