• Refund & Return Policy

Refund & Return Policy

Effective Date: November 28, 2025

Website: https://londondesignfashion.com/

Contact: support@londondesignfashion.com

Support Hours: Monday – Friday, 8:00 AM – 7:00 PM (GMT)

 

1. OVERVIEW AND COMMITMENT

 

At Londondesignfashion, we strive for your complete satisfaction. While every item is rigorously inspected before shipping, we understand that sometimes a product may not be the perfect fit or meet your expectations.

This policy outlines our procedures for returns, exchanges, and refunds for apparel, footwear, and accessories purchased through our website.

 

2. ELIGIBILITY FOR RETURNS

 

We accept returns that meet all the following conditions:

Condition Eligibility Details
Return Window Items must be returned within 30 days of delivery (as confirmed by the tracking carrier). The countdown begins the day the package is marked "Delivered."
Product Condition Items must be unused, unwashed, and unworn, with all original tags, labels, and packaging intact. Must be in re-sellable condition, free from odors, stains, or damage.
Proof of Purchase A valid order number or proof of purchase from [suspicious link removed] is required. Please include this in your return request email.
Exclusions Personalized items, custom-made apparel, gift cards, and final sale items are non-returnable unless defective or damaged upon arrival. See Section 3 for full exclusions.

Any returned item that does not meet these conditions may not qualify for a refund or may be subject to a restocking fee (Section 7).

 

3. NON-RETURNABLE & RESTRICTED ITEMS

 

For hygiene and quality assurance, the following items cannot be returned:

  • Undergarments, swimwear, hosiery, and socks.

  • Accessories such as earrings, headwear, or face masks.

  • Gift cards or promotional giveaway items.

  • Clearance or Final Sale items marked as “Non-Returnable” at checkout.

  • Custom-made or personalized apparel (e.g., printed names, custom designs).

 

4. RETURN PROCEDURE

 

To start a return, please follow these mandatory steps:

  1. Contact Us: Send an email to support@[suspicious link removed] within 30 days of receiving your order. Include your:

    • Order Number

    • Reason for Return (e.g., wrong size, defective, no longer needed)

    • Clear photos of the item (especially if damaged or incorrect).

  2. Return Authorization (RA): Once approved, our support team will provide you with a Return Authorization Number (RAN) and the designated return address.

  3. Packaging & Shipping:

    • Pack the item securely, preferably in its original packaging.

    • Write your RAN clearly on the outside of the package.

    • Ship the item to the address provided by our support team.

  4. Return Shipping Cost: The customer is responsible for return shipping costs unless the return is due to a defect, damage, or an incorrect item shipped by us. We highly recommend using a trackable and insured shipping method. We are not responsible for lost return parcels.

 

5. REFUND ELIGIBILITY & EVALUATION

 

After we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

Evaluation Criteria Description Timeline
Condition Check Returned item must be in original, unworn, and clean condition with all tags attached. Inspection typically occurs within 3 – 5 business days after receiving the return.
Approval Method Refunds are issued to the original payment method used during checkout. You will receive a confirmation email once processed.

 

5.1. Refund Amount and Deductions

 

  • Full Refund: Issued for eligible returns that meet all requirements (new condition, returned within 30 days).

  • Partial Refund: May apply if the product shows minor signs of wear, is missing tags, or if the original packaging is damaged upon return.

  • Shipping Fees: Original shipping costs are non-refundable, except for defective or incorrect items.

  • Restocking Fee: A 10% restocking fee may apply for returns that do not meet full eligibility conditions (e.g., late returns, missing tags).

Refunds generally appear in your account within 7 – 10 business days after approval, depending on your bank or payment provider’s processing time.

 

6. EXCHANGES

 

We currently offer product exchanges for size or color variations of the same item, provided stock is available.

  • Exchange Terms: Exchanges must be requested within 30 days of delivery. Items must be in original condition.

  • Shipping: Customers are responsible for the return shipping cost for exchanges (except in cases of manufacturer defects).

  • If the requested size or color is unavailable, a refund will be issued instead.

 

7. DEFECTIVE, DAMAGED, OR INCORRECT ITEMS

 

If you receive a defective, damaged, or incorrect item, please contact our support team within 7 days of delivery.

  • Required Information: Your order number and a clear photo showing the defect or the wrong item received.

  • Resolution: Once verified, we will offer a Replacement at no additional cost or a Full Refund (including original shipping). Defective returns are prioritized and typically processed within 3 business days after inspection.

 

8. LATE OR MISSING REFUNDS

 

If your approved refund does not appear after 10 business days:

  1. Check your bank or PayPal account statements again.

  2. Contact your credit card company, as processing times vary.

  3. If the issue persists, email support@[suspicious link removed] with your refund confirmation reference so we can verify the status with our payment processor.

 

9. CANCELLATIONS

 

Orders may be canceled within 12 hours of placement if they have not yet entered the processing or production stage. After this period, cancellation is not guaranteed.

Order Status Cancellation Eligibility
Payment Received but Not Processed Eligible for cancellation
Processing or Shipped Not Eligible for cancellation

Refunds for canceled orders will be issued to the original payment method within 5 – 7 business days.

 

10. RETURN TIMELINE SUMMARY

 

Step Description Estimated Duration
Initiation Customer submits request via email Within 30 days of delivery
Authorization Approval email with RAN provided Within 24 – 48 hours
Inspection & Processing Quality check upon arrival 3 – 5 business days
Refund/Exchange Completion Funds released to payment processor 7 – 10 business days

Total Estimated Cycle: Approximately 2 – 4 weeks from the date the return is initiated.

 

11. CONTACT & POLICY UPDATES

 

 

11.1. Customer Support

 

For all return-related questions, please contact us:

Support Channel Details
Email support@londondesignfashion.com
Support Hours Monday – Friday, 8:00 AM – 7:00 PM (GMT)

 

11.2. Policy Updates

 

Londondesignfashion reserves the right to amend this Return & Refund Policy at any time without prior notice. Updates will take effect immediately upon publication on this page, with the revision date displayed above.

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